FAQs
Ordering on Alokki.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your payment options information.
You may also order over the phone, by calling 800 843 3269. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, IST.
Currently we are only able to accept online orders to shipping addresses within India. To inquire about shipments to other addresses, please contact Customer Service at 800 843 3269. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, IST.
Yes, it is safe to order on Alokki.com. We useindustry-standard encryption technologies when transferring and receivingcustomer data exchanged with our site server. At Alokki & Co. we respectyour privacy, and we will only disclose your personal information as described in our
Simply place the desired products in the Shopping Bag and enter your promotional code then click on ‘Apply Code’. The voucher code is only valid for online purchases and cannot be combined with other offers. Furthermore, the voucher offers no cash alternative. To redeem your voucher, simply enter your Voucher Code into the ‘Enter code’ field of the Shopping Bag and click on ‘Apply code’.
PAYMENT OPTIONS:
How do I make a payment for a Alokki.com purchase?
A.P.A Fashions offers multiple methods to make a payment for your order: Credit Card & Debit Card, Net Banking, and Cash on Delivery. All Credit/Debit card information remains confidential and private. A.P.A Fashions and our trusted payment gateways use 256-bit SSL encryption to protect your card information.
Are there any hidden charges when I make a purchase on Alokki.com (GST)?
There are absolutely no hidden charges when you make a purchase on A.P.A Fashions. All prices include GST. The prices you see on our product pages are exactly what you pay for the item.
What is Cash on Delivery?
Cash-on-Delivery (CoD) is an alternative to paying by credit card or Net Banking. When you use our CoD service, you pay at the time of delivery, rather than paying at the time of purchase.
Are there any hidden terms and conditions for a CoD purchase?
The maximum order value for a CoD payment is Rs. 50,000. It's strictly a cash-only payment method; e-Gift Vouchers or Store Credit cannot be used for CoD orders. Payment has to be made using Indian Rupees only. Please keep exact change.
How do I pay using a Credit/Debit card and is it safe?
We accept all VISA and MasterCard cards issued by Indian and International banks. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit Card Verification Value found on the back of the card and follow the step-by-step instructions on the payment gateway.
All Credit/Debit card information remains private and confidential. A.P.A Fashions and our trusted payment gateways use 256-bit SSL encryption to protect your card information.
Which debit cards do you accept?
We accept all VISA and MasterCard cards issued by Indian and International banks. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit Card Verification Value found on the back of the card and follow the step-by-step instructions on the payment gateway.
For which banks do you accept payment through Internet Banking?
We accept payment through Internet Banking from all Bank
Other Payment Terms & Conditions for Cash on Delivery orders
The maximum order value for CoD is Rs. 50,000 Gift Vouchers or Store Credit cannot be used for CoD orders ONLY Cash Payment in Indian Rupees is accepted as payment Additional Rs 50 will be charged for orders at or below Rs 500
When you are shopping on Alokki.com you are guaranteed the same great customer service that is a hallmark of A.P.A Fashions. You may contact us through our e-mail customer service page or by calling us at 800 843 3269. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, IST.
Merchandise purchased in India, will only be accepted by A.P.A Fashions in India for refund, credit note or exchange if returned in a saleable condition within 30 days of purchase and accompanied by the original sales receipt, unless the item is not of merchantable quality. Refunds will be processed in the same tender as the original transaction. Gift recipients will be entitled to an exchange or non-refundable merchandise credit only if accompanied by a sales receipt.
Refunds are processed in the same tender as the original transaction.
We offer complimentary standard shipping. All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our warehouse, the following delivery time frames apply:
- Metro areas: 2 – 3 business days - Regional areas: 3 – 5 business days - Metro Areas include: Mumbai, New Delhi, Bangalore, Hyderabad, Kolkata, Chennai.
You may verify the status of your order and shipment by contacting Customer Service on 800 843 3269. A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, IST.
A Alokki Blue Box is provided only with the purchase of A.P.A Fashions merchandise.
Prices on Alokki.com are subject to change without notice. Please expect to be charged the price listed for the A.P.A Fashions merchandise you buy as it is listed on the day of purchase.
Articles are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusion may apply.
A.P.A Fashions offers complimentary shipping for any item that you’d like to return. Please email SalesServiceAustralia@Tiffany.com for instructions on creating a return and printing a shipping label. Then lodge your item at our official logistic partner.
If you have any questions, please contact Customer Service at 800 843 3269. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, IST.
To check on the status of an order or verify shipment, please contact Customer Service at 800 843 3269. A representative will be on hand to assist you from 8:00AM–6:30PM Monday through Friday, 9:30AM-5:30PM Saturday & 10:00AM-5:00PM Sunday, IST.
All Alokki.com purchases arrive in the signature Alokki Blue Box, tied with a white satin ribbon.
All prices are inclusive of GST.