For questions or assistance, please complete the following form.
We offer complimentary standard shipping for all orders. All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our warehouse, the following delivery time frames apply:
- Tier 1 Cities: 2 – 3 business days - Regional areas: 3 – 5 business days - Tier 1 Areas include Chennai, Mumbai, New Delhi, Kolkata, Bangalore &Hyderabad.
Please note that A.P.A Fashions does not ship to P.O. Boxes as all orders require a signature upon delivery. In the event that there are delivery delays for your order, do not hesitate to contact Customer Service on 91-7904589109. Items ordered together may not always ship together.
You may verify the status of your order and shipment by contacting Customer Service on 91-7904589109.A representative will be on hand to assist you from 8:30AM–6:30PM Monday through Friday, 9:30AM-5: 30 PM Saturday & 10:00AM-5: 00 PM Sunday, IST.
Complimentary Shipping Terms and Conditions:
- Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses. - Complimentary shipping is only available for orders placed on alokki.com for domestic delivery.
A.P.A Fashions offers complimentary shipping for any item that covers under our 14-day Guarantee. Notify the problems of the product that purchased, fitting issues of the product or defects of the product within 14 days from the date of delivery and we will either refund your money or replacement product to you, provided the procedure followed.
In order to get a defective item replaced or return the item that does not fit you, contact email@example.com or call us at 91-7904589109.
Please note any jewelry exhibits physical damage to the product or to the box, any Jewelry that has been washed not in the original condition, any Jewelry that is returned without all original packing including the return box, Invoice copy originally included with the product at the time of delivery.
Sterling Silver requires special care to preserve its appearance and longevity.Alokki set the Indian standard pioneering a mixture of 92.5% pure silver and 7.5% copper to enhance luster, strength and durability. This remains the industry standard today.
Day to Day Care
Sterling Silver tarnishes when exposed to salty air, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals. To prevent tarnish as much as possible ,we recommend that you store your fine Jewelry in a safe ,dry place when engaging in the following activities.
Household and outdoor chores
Showering ,bathing or swimming in pools & hot tubs
Swimming at River &ocean.
Using Hair lotion & hair products
Using Fragrances & other cosmetics
Exercising at the gym or at contact sports
Storing sterling silver in the Alokki green flannel pouch provided with your purchase will prevent tarnish.
How to Clean Sterling Silver
Apply a small amount of Alokki silver jewelry cleaner to a soft cloth.
Gently rub the silver with the cloth several times.
Rinse the silver thoroughly in warm water
Blot dry and shine your silver with our polishing cloth or mitts
INFORMATION WE COLLECT
We may collect personal information about you in various ways, such as when you provide it on our websites, and social media channels, at our events, through surveys, via text messages or on the telephone. The types of personal information we may collect include: - Contact information (such as name, postal address, email address, and mobile or other telephone number); - username and password; - payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address); - purchase and transaction information; - customer service information (such as customer service inquiries, comments, and repair history); - photographs, comments and other content you provide; - information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences; - contact information you provide about friends or other people you would like us to contact; and - information we may obtain from our third-party service providers. In addition, when you visit our websites, open our emails, or interact with Alokki-related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies, web beacons and web server logs. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of website visits. A “cookie” is a file that websites send to a visitor’ s computer or other Internet-connected device to uniquely identify the visitor’ s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of the links and other content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.
The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, APA Fashions is not responsible for these providers’ information practices.
HOW WE USE THE INFORMATION WE COLLECT
We may use the information described above to: - Provide products and services to you; - process your payments; - create and manage your account; - send you promotional materials and other communications; - communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research; - respond to your inquiries; - operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions); - reduce credit risk and manage collections; - verify your identity; - protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and - comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies. We also may use the information in other ways for which we provide specific notice at the time of collection.
In addition, we use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (i) customizing our users’ visits to our website, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our website, and (iii) managing our website and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.
We may use third-party analytics services on our website, such as those of Google Analytics, etc. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze your use of our website. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the website . To learn more about these analytics services and how to opt out, please visit the relevant websites listed here:
- Google Analytics: http://www.google.com/analytics/learn/privacy.html
INTERNET BASED ADVERTISING
You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook, and Twitter). Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means. We can track your online activities over time by collecting information through automated means, including through the use of third-party cookies, web server logs, pixels and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect on our behalf includes data about your visits to websites that serve Alokki advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks. This process also helps us track the effectiveness of our marketing efforts. To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising.
INFORMATION WE SHARE
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
YOUR RIGHTS AND CHOICES
We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, exercise your rights or submit a request, please contact us as indicated in the “How to Contact Us” section below. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated below. Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.
ONLINE TRACKING AND HOW WE RESPOND TO DO NOT TRACK SIGNALS
When you use our website , both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) may collect personal information about your online activities, over time and across third-party websites. Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. At this time, our website are not designed to respond to all types of DNT signals or similar mechanisms from browsers as there is no common, industry-accepted standard for doing so. Thus, information about your online activities may continue to be tracked on our site and used to maintain our website’ s functionality and for our own analytics purposes described in this Privacy Notice even if your browser sends us a DNT signal. However, when we recognize a relevant DNT signal, we aim to suppress the third-party tags that are used to recognize your computer once you navigate away from our site and which are used to present you with Alokki advertisements. As noted, since there is no uniform standard for DNT signal recognition, we may update our policy and practice as new technologies and solutions emerge. As indicated in the “Your Rights and Choices” section above, we offer you certain choices in connection with the personal information we collect about you and our interest-based advertising activities.
LINKS TO NON-ALOKKI SITES AND SERVICES
For your convenience and information, our website may provide links to non-Alokki sites, apps and services that may be operated by companies not affiliated with Alokki. These companies may have their own privacy notices or policies, which we strongly suggest your review. We are not responsible for the privacy practices of any non-alokki sites, apps or services.
HOW TO CONTACT US
If you would like us to update information we have about you or your preferences, please contact us by email at firstname.lastname@example.org.